WARRANTY，RETURN & REFUNDS
-
All pzdo gaming chairs come with a 3 years manufacturer warranty which ensures your chair is built correctly and a lifetime warranty on the internal frame for the longevity of use.
We warrant the following:
●The Product bought from us matches the description we presented.
●The workmanship and build of the chair shall be free from defects.
●The quality of the product including materials used will be reasonably satisfactory to meet the normal intended use.
●Lifetime warranty to cover the inner frame construction(Purchase after January 2023)
-
Our refund policy only lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also cover the following:
●Missing materials from the Products at the time of delivery;
●Defects in the manufacturing of materials used for the Products at the time of delivery;
●Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery;
●Major defects in the functionality.
To complete your return, you must also email us at bolthy@163.com with the proof of purchase within 14 days. There are certain situations where refunds can not be granted: ●Any item not in its original condition, is damaged or missing parts for reasons not due to our error. -
Please contact bolthy@163.com with your order number and issues you have, our support team will do their best to assist you.
-
PZDO can not extend chairs' warranty. We engineer our chairs for years of daily use, any after-sale issues please contact with us.
-
After receiving the reasonable refund request from buyers, PZDO will refund the buyers within 48 hours of working days.
-
IN USA,PZDO will provide the return label, and buyers can contact the logistics to pick up the package according to the return label without paying the return postage.Other Countries can't provide.